Conflict Management

About Course

Conflicts are inevitable in any dynamic team, but how they are resolved defines your team’s future success and cohesion. Our Conflict Resolution Framework is designed to guide you through the complexities of workplace conflict with clarity and precision.

It builds on core leadership skills, helping you understand conflict dynamics and equipping you with actionable strategies for resolution.

Key highlights of our approach include:

• Identify the Conflict Type with the Conflict Wheel: The Conflict Wheel tool helps you classify conflicts such as structural, relationship, data, value, or interest-based. It will also help you tailor your resolution strategy to the specific source of the conflict.
• Gather Key Data: Effective decision-making starts with understanding the full scope of the conflict. Leverage the 5W1H method (modification of 6W1H) (What, When, Where, Why, Which Trend and How big) to gather comprehensive information and use the 5 Whys tool to uncover the root causes of conflict.
• Acknowledge the Conflict Style: Recognize and assess the initial conflict style—competitive, avoiding, accommodating, compromising, or collaborating. Understanding these styles allows you to adopt the most effective strategy for resolution.
• Collaborative Problem-Solving: Work with your team to align on common goals, explore potential solutions, and implement strategies that foster collaboration and strengthen relationships for long-term success.

Unlock the Power of Conflict Resolution With Us:

This workshop helps you go beyond short-term fixes and lays the foundation for lasting harmony and collaboration. Whether you are a project or program manager, our tailored approach will empower you to transform conflicts into opportunities for team growth and improved outcomes.

Join us for the second workshop in this series and continue mastering the skills to resolve conflicts effectively, building on a robust, data-driven approach with tools like 5W1H, 5 Whys, and the Conflict Wheel.